Introduction
Before placing your order on our website us.atelierduvin.com, please take the time to read these terms and conditions of sale. By placing an order on our website, you acknowledge that you have read and accepted these terms and conditions of sale. These terms and conditions of sale govern the contractual relationship between “L’Atelier du Vin – SANBRI USA CORP.”, a company registered under number 6606696, with its registered office located at 1251 Avenue of the Americas, fl 3, New York, NY 10020, and its customers. They apply, without restriction or reservation, to all sales made by our company to consumers through our website us.atelierduvin.com. We reserve the right to modify these conditions at any time, so it is your responsibility to regularly consult these conditions before placing an order.
Products
The products offered for sale are those appearing on the website us.atelierduvin.com, within the limit of available stock. We reserve the right to remove any product from our catalog at any time and without notice. The photographs illustrating the products are not contractual and do not engage “L’Atelier du Vin – SANBRI USA CORP.” We reserve the right to remove any product from our catalog at any time and without notice.
Orders
Orders are processed in the order they are received. We reserve the right to refuse any order from a customer with whom there is a dispute concerning payment of a previous order. We also reserve the right to refuse any order from a customer who does not comply with these terms and conditions of sale.
Delivery
Products are delivered to the address provided by the customer during the order process. Delivery times vary depending on product availability and delivery destination. If you have any questions about delivery, please contact our customer service at info@us.atelierduvin.com. The risks associated with transportation are the responsibility of the customer. It is your responsibility to check the packaging and contents of the products upon delivery. If you notice any damage, you should refuse the delivery and immediately contact our customer service.
Payment
Orders are paid for by credit card or PayPal. Payment is due at the time of the order. We use standard security protocols to ensure the confidentiality and security of your payment information. You must ensure that you have the necessary authorization to use the chosen payment method. We reserve the right to refuse any order from a customer who does not comply with the payment terms proposed on our website.
Returns
Delivered products can be returned within 30 days of receipt, provided they are in their original packaging and in perfect condition. Return shipping costs are the responsibility of the customer. To make a return, please contact our customer service at info@us.atelierduvin.com. We will not accept returns of customized items or items that are on sale.
Responsibility
We cannot be held liable for any damage of any kind, both material and immaterial or bodily, that may result from malfunction or misuse of the products marketed. We are not responsible for damages caused by third parties, delivery errors or errors in the delivery address. Our liability shall in no event exceed the amount of the order.
Applicable law and jurisdiction
These terms of sale are governed by American law. Any dispute concerning the interpretation and execution of these terms of sale shall be subject to the competent courts of the United States.
Warranty conditions
Warranty: All products sold by “L’Atelier du Vin – SANBRI USA CORP.” are covered by a 1-year warranty from the date of delivery. This warranty covers defects that existed at the time of delivery of the products.
Warranty application conditions: To benefit from the warranty, the customer must report the defect within 2 months after having noticed it. The customer must provide proof of purchase (invoice or receipt) and the reference of the concerned product.
Warranty implementation procedures: If the defect is found and recognized by “L’Atelier du Vin – SANBRI USA CORP.”, we will proceed with the choice between repairing or replacing the product, subject to the availability of the product. If these solutions are not possible, we will refund the customer for the defective product.
Warranty exclusions: The warranty does not cover damage caused by improper use or mishandling of the product, as well as damage caused by third parties. The warranty does not apply to damage caused by external factors such as storms, fires, floods, etc.
Customer service
For any questions or requests for assistance, please contact our customer service at info@us.atelierduvin.com. We will do our best to respond to your requests as soon as possible.
Confidentiality and protection of personal data
We take the confidentiality of your personal information very seriously and we are committed to complying with American laws and regulations on the protection of personal data, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We use your personal information only to process your order and provide you with quality service. We will not share your information with third parties without your consent, except as provided by law. We take security measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. You have the right to request access to your personal information, to request the correction or deletion of your personal information, and to opt out of the sale of your personal information. For any questions or concerns about our privacy policy, please contact us at info@us.atelierduvin.com.
Intellectual property
All elements of the us.atelierduvin.com website, both visual and sound, including the underlying technology, are protected by American and international copyright laws, trademarks, patents, and all other intellectual property rights. It is prohibited to reproduce, represent, distribute, commercialize, adapt, modify, publish, communicate in full or in part, without the prior written authorization of “L’Atelier du Vin – SANBRI USA CORP.” or third parties who own the rights. Any unauthorized use constitutes infringement and may result in civil and criminal proceedings.